FlexPoint is incredibly easy to work with; they support their product from end to end, and the platform is stable and reliable. It has every payment portal functionality that you need.”

Garrett Snelling

FlexPoint's Working Capital Solutions have been crucial in helping Loud & Clear expand its services to enterprise-level clients. The boost in our number of clients & annual revenue has been staggering.

Patrick Kemp

FlexPoint is incredibly easy to work with; they support their product from end to end, and the platform is stable and reliable. It has every payment portal functionality that you need.”

Garrett Snelling

Patrick Kemp

Pro IT

Learn how this premier IT services provider partnered with FlexPoint to unlock more profitable and streamlined billing operations.

Beau Lundmark

General Manager at Pro IT

$70k

saved per year

160

hours saved per month

60%

reduction in payments incurring credit card fees

$70k

saved per year

160

hours saved per month

60%

reduction in payments incurring credit card fees

"FlexPoint has been incredible to work with. You can tell the team really loves their product, and their willingness to take our ideas and run with them makes the partnership that much more valuable."

Beau Lundmark, General Manager at Pro IT

About

Pro IT is a high-growth MSP with over a decade of experience delivering cutting-edge IT solutions to SMBs across the American Northwest.

Challenge

Pro IT needed an upgrade from its existing payments platform to better serve its clients

Over the past decade, Pro IT had established a strong customer base of startups and SMBs both locally and across state lines. However, as its business continued to scale, so did the growing pains surrounding payment processing.

Pro IT's less tech-savvy clients would frequently request help with administrative tasks ranging from logging into their payments portal to completing transactions. Not only was this a major time drain for Pro IT’s team, but its provider's sky-high credit card fees were also eating into the MSP's bottom line.

So, when its existing payments platform was acquired by a company that also began altering the offering, General Manager Beau Lundmark knew it was time for an upgrade.

Beau wanted a payments platform that could simplify the billing process for his clients, slash credit card fees, and free up his team’s time. After a quick 15-minute demo with FlexPoint he couldn't wait to get started.

“Before FlexPoint, managing invoicing was a huge drain on our resources, both in terms of costs and time spent.”

Solution

FlexPoint helps Pro IT introduce a streamlined and scalable payments process

FlexPoint worked with Pro IT to remedy clunky payment processing and slash the MSP's soaring credit card fees.

The sleek, intuitive client experience made it easy for Pro IT’s customers to access their accounts and complete payments without external assistance. Passwordless sign-in options, such as one-time passcodes (OTP) and Microsoft single sign-on, meant accessing the client portal was a breeze.

These features alone saved Pro IT's team countless hours of client troubleshooting. They also helped boost security by eliminating reliance on passwords and ensuring users could only access their accounts through a one-time code they explicitly requested.

FlexPoint also revolutionized Pro IT’s payment system by giving clients the flexibility to choose their preferred payment method—credit card or ACH—with no fee impact to Pro IT. This ensured that Pro IT could offer both options seamlessly. Beau quickly saw his margins improve and payment operations become more profitable after the transition.

However, FlexPoint didn’t just improve Pro IT's payments processing—it transformed the MSP's entire business model. With flexible financing options built into the platform, Pro IT could now offer clients customized payment plans on large projects. This was a game changer for SMBs who needed specialized equipment to secure their data but couldn’t afford the capital sink upfront.

“FlexPoint’s intuitive interface won my clients over, and its easy-to-access portal saved my employees dozens of hours. It’s been a win-win decision.”

Results

Pro IT saves over 160 hours per month on client inquiries with FlexPoint

What began as an itch to simplify its payments experience grew into a transformative partnership for Pro IT. With FlexPoint, Beau and his team have streamlined payment processing and empowered their clients with flexible financing options, all while boosting profitability.

Check out the numbers Pro IT has seen since our partnership began:

$70k saved per year
160 hours saved per month
60% reduction in payments incurring credit card fees

Looking to a future with FlexPoint, Pro IT is set to scale faster, tackle larger projects, and keep clients happy, all while boosting its bottom line.

"FlexPoint’s team is deeply invested in their product, and it shines through in every interaction. It’s this kind of dedication that makes me excited to continue working with them."