All
FlexPoint is incredibly easy to work with; they support their product from end to end, and the platform is stable and reliable. It has every payment portal functionality that you need.”
Garrett Snelling
FlexPoint's Working Capital Solutions have been crucial in helping Loud & Clear expand its services to enterprise-level clients. The boost in our number of clients & annual revenue has been staggering.
Patrick Kemp
FlexPoint is incredibly easy to work with; they support their product from end to end, and the platform is stable and reliable. It has every payment portal functionality that you need.”
Garrett Snelling
FlexPoint's Working Capital Solutions have been crucial in helping Loud & Clear expand its services to enterprise-level clients. The boost in our number of clients & annual revenue has been staggering.
Patrick Kemp
Pileus Technologies
Learn how this high-growth MSP uses FlexPoint to streamline payment processing and deliver flexible financing options to its clients.
John Douglass
President at Pileus Technologies
80%
faster payment processing times
5%
increase in new customers via FlexPoint one-click financing
80%
faster payment processing times
5%
increase in new customers via FlexPoint one-click financing
“FlexPoint has been wonderful for both our team and our clients. Having automated payment processing saves everyone a tremendous amount of time, which helps us maintain our focus on growth.”
John Douglass, President at Pileus Technologies
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About
Pileus Technologies is a managed service provider (MSP) that supports businesses of all sizes with comprehensive IT solutions and expertise. Formed from the IT Services division of Douglass’ former employer, the MSP has a longstanding reputation for delivering best-in-class IT Support, Cybersecurity, and compliance consulting to clients of all sizes.
Challenge
Pileus Technologies sought to expand its customer base with flexible financing options
As many high-growth MSPs know, delivering comprehensive IT services and solutions can be a costly and resource-heavy endeavor. Prospective clients can quickly get sticker shock when faced with an upfront bill in the tens of thousands of dollars, and demand for alternative payment options has seen a noticeable rise.
Pileus Technologies encountered this firsthand as the MSP entered its growth stage. While most existing clients weren’t in need of financing options, several prospective accounts inquired about alternative payment paths, prompting the MSP’s President, John Douglass, to take notice.
John was eager to grow Pileus Technologies’ customer base by offering financing options, but he didn’t want to overhaul his finance stack in the process. His existing payment processing tool wouldn’t offer financing services, and searching for a new solution would impact his bandwidth for other growth-focused initiatives.
As he pondered how to capitalize on this newfound demand, John discovered FlexPoint while attending an industry event and knew he'd found the ideal solution to his dilemma.
“Our customers rely on us to deliver best-in-class solutions, but large upfront expenses can be a hurdle. We needed a partner that would make it easy for us to say, ‘Yes, we can make this work for you.”
Solution
FlexPoint delivers robust financing options and enhanced payment processing in one unified platform
The first benefit FlexPoint delivered that stood out to John was the team’s urgency. Within a week, they had fully integrated the solution into Pileus Technologies’ finance stack, complete with every existing payment method plus new financing options.
Once Pileus Technologies was set up with FlexPoint, John also noticed a significant reduction in payment processing times. FlexPoint’s Cash Flow Automation enabled the MSP to automatically receive payments on recurring invoices, reducing processing times from weeks to days. Plus, John was also able to integrate FlexPoint into his accounting services so that invoices were automatically recorded with all his vendors. This benefit ensures John has a detailed record of where Pileus Technologies’ money is flowing, without having to deviate from the tools he’s become accustomed to.
But most importantly, FlexPoint’s financing services were key to helping Pileus Technologies deliver enterprise-grade IT solutions to price-sensitive clients. As one of few MSPs offering alternative pricing paths to its prospective customers, Pileus Technologies has transformed financing from a nice-to-have into a competitive advantage.
“FlexPoint’s financing services set us apart from the competition. It shows prospective clients that we’re here to be a true partner, ready to serve them at any stage of their journey.”
Results
Pileus Technologies expands its serviceable customer market by 5% with FlexPoint
While flexibility initially motivated John’s search, it’s become the icing on the cake. Between streamlined payment processing and elevated client experiences, the benefits of transitioning to FlexPoint are clear as day.
- 80% faster payment processing times
- 5% increase in new customers via FlexPoint one-click financing
Moving forward, Pileus Technologies is well-positioned to continue scaling profitably. Its streamlined payment processes and expanded client base lay the groundwork for larger projects in the future with FlexPoint by its side.
“Working with FlexPoint has been an incredible experience. The team is responsive, the platform works excellently, and our client experience has never been stronger.”
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