All
FlexPoint is incredibly easy to work with; they support their product from end to end, and the platform is stable and reliable. It has every payment portal functionality that you need.”
Garrett Snelling
FlexPoint's Working Capital Solutions have been crucial in helping Loud & Clear expand its services to enterprise-level clients. The boost in our number of clients & annual revenue has been staggering.
Patrick Kemp
FlexPoint is incredibly easy to work with; they support their product from end to end, and the platform is stable and reliable. It has every payment portal functionality that you need.”
Garrett Snelling
FlexPoint's Working Capital Solutions have been crucial in helping Loud & Clear expand its services to enterprise-level clients. The boost in our number of clients & annual revenue has been staggering.
Patrick Kemp
Fort Point IT
Discover how this innovative IT services provider used FlexPoint to streamline billing operations and secure a predictable cash flow.
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Travis Woods
Founder and CEO at Fort Point IT
65%
reduction in overdue payments
80
hours saved monthly on billing operations
<5%
of receivables are past-due today
65%
reduction in overdue payments
80
hours saved monthly on billing operations
<5%
of receivables are past-due today
"Having invoices over 30 days past-due can significantly impact an MSP's cash flow. We threw a ton of tools at this problem, but FlexPoint was the only solution that truly stuck."
Travis Woods, Founder and CEO at Fort Point IT
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About
Fort Point IT is a California-based MSP with a 15-year track record of providing best-in-class IT solutions to rapidly growing startups and small businesses.
Challenge
Fort Point IT sought to simplify its billing process and secure a predictable cash flow
As the trusted partner of countless high-growth startups and SMBs, Fort Point IT was no stranger to promoting innovation. So, as the company entered a critical growth period, it quickly became clear that its billing workflow needed to evolve.
Clients would routinely get stuck trying to process payments through Fort Point IT's existing payment portal. Not only was the portal's interface cumbersome to navigate, but clients often misplaced their login credentials—an issue that required a customer service representative to step in and remedy.
Despite the company's impressive growth, processing accounts receivable had suddenly become a costly, time-consuming challenge. As outstanding balances began to rise, Fort Point IT's internal bookkeeper spent countless hours tracking down overdue invoices, pulling focus from more strategic initiatives.
To mitigate these issues, Founder and CEO Travis Woods began searching for a comprehensive payments solution that would eliminate every friction point within his billing workflows. After exploring a few options that were either too complex or expensive for a growing business, a colleague recommended Travis to FlexPoint, and he hasn't looked back since.
“Having a person chasing down money is an expensive way to get money. FlexPoint ensures we have a predictable cash flow without eroding profits in the process.”
Solution
FlexPoint helps Fort Point IT tackle overdue invoices with streamlined payment processing
When Travis first got on the phone with FlexPoint, he knew he’d found the ideal partner to assist in his dilemma.
"The thing that stood out about the FlexPoint team was their commitment to creating a product that solves a very specific problem," he explains. "And that problem is trying to remove all friction from our billing workflows."
But Travis wasn't the only one impressed with FlexPoint's payments solution; his clients were as well. The seamless client experience helped them view, understand, and process outstanding invoices in mere minutes. Plus, they can access the payment portal with a secure, one-time code — no customer service inquiry required.
FlexPoint also introduced automatic payment options, which quickly became a favorite amongst Fort Point IT’s clients. Shortly after the partnership began, the majority of clients switched to AutoPay, drastically reducing overdue invoices. This change alone saves Fort Point IT's bookkeeper 80+ hours per month, time which can now be rerouted toward more strategic work.
But what truly won Travis over was the customer service he received from the FlexPoint team. Whenever a question or issue arose, he got a succinct answer in a very short time window. This level of support gave him confidence, knowing he had a reliable partner invested in his company's success.
"Our customers were thrilled when we switched to FlexPoint. It showed them that we recognized their frustrations with the old system and were committed to fixing it for them."
Results
Fort Point IT saves 80 hours monthly on billing operations with FlexPoint
With its billing operations on autopilot, Fort Point IT can focus its time and resources on what it does best: delivering cutting-edge IT solutions to its clients.
Here's a snapshot of the results since our partnership began:
- 65% reduction in overdue payments
- 80 hours saved monthly on billing operations
- <5% of receivables are past-due today
Moving forward, Travis is eager to continue working with the FlexPoint team to improve the functionalities of the platform. He's especially interested in exploring alternative payment methods and new integrations that will support Fort Point IT's continued growth.
"From day one, FlexPoint delivered unmatched support, a frictionless product, & a commitment to innovation. It's also reassuring knowing our clients approve of them as much as we do."
FlexPoint is Built for You
A single solution to help your business simplify billing. No long term contracts necessary.
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