An Institute of Finance & Management report found that companies using manual payments spend $8.78 per invoice, while automation cuts the cost to just $1.77, thus saving the business about 80%.

Managed Service Providers (MSPs) that rely on manual billing often face significant challenges, including delays, errors, and increased operational costs. 

These billing inefficiencies not only strain resources but also impact client satisfaction. 

However, the shift to automated billing solutions has proven to be a game-changer for many MSPs, enabling them to streamline operations, improve accuracy, and enhance overall financial health.

FlexPoint’s billing software has emerged as a transformative tool for MSPs, addressing these common pain points head-on. 

By automating invoicing and payment processes, FlexPoint empowers MSPs to reduce manual workloads, eliminate costly errors, and deliver a superior client experience. 

This article examines real-world success stories of MSPs who have implemented FlexPoint’s solutions, showcasing their tangible benefits.

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FlexPoint in Action: 15 Real-World MSP Success Stories

This section will examine how MSPs have successfully transformed their billing processes and financial outcomes by adopting FlexPoint as their billing software.

1. TekRescue

TekRescue, a Texas-based IT service MSP, was trying to scale its operation. However, payment collection became overbearing for their bookkeeping team. To manage payments, TekRescue used QuickBooks for billing and spreadsheets.   

Due to the limited functionalities of Quickbook, tekRescue was paying exorbitant fees and spending lots of time on tasks that could be automated. 

In addition to the fees, they were also paying the merchant service provider they were using, which charged a high rate for processing credit card payments.

Since switching to FlexPoint, tekRescue significantly reduced its manual workload by automating invoice generation and payment tracking. The invoices now go out on time, and the team only needs to track down problems and address them when they arise.

Additionally, clients could store their payment information safely, without human interference. This boosted their client's confidence in tekRescue and gave them a sense of security.

The results?

TekRescue became more attractive to customers and prospects because it improved its ability to offer short-term loans (through FlexPoint’s financing solutions). They also improved accounting efficiency by75% and saved20 monthly hours.

2. Compunet Technologies

Compunet Technologies, a California-based IT solution MSP, was experiencing operational challenges with its recently acquired payment processor. 

They searched for alternatives, but the ones they found required them to change their existing billing structure. This meant they had to completely overhaul their current workflow, which was frustrating.

After evaluating multiple options, Compunet discovered FlexPoint, which simplified its invoicing system and billing cycle. Using Autopay, they could predict their monthly cash flow as all payments were made within 72 hours. It also reduces their payment window by 12 days.

The result?

They increased their billing cycle speedby 4x and reduced billing time from 5 hours to 15 minutes monthly, achieving 95% faster invoicing.

3. Circuit Saviors

Circuit Saviors is a California-based MSP that offers IT solutions to SMB businesses. It was trying to change its payment processor to an MSP-specific one that would integrate with its system without affecting its operations. 

They tried to find suitable billing software but were charged more for larger transaction volumes. Some billing software vendors even wanted to lock them into a long-term contract – as high as three years – severely restricting their flexibility.

Circuit Saviours partnered with FlexPoint, which provided smooth and straightforward onboarding. The company used the QuickBooks integration (QuickBooks Online/ QuickBooks Desktop) for bi-directional data sync. FlexPoint also improved its cash flow by sending recurring billing notifications to clients who had saved their preferred payment methods. 

The result?

Circuit Saviors also experienced a 30% increase in cash flow and efficiency, saving 16 monthly hours.

4. WJP Technology

WJP Technology Consultants, a Texas-based cybersecurity and IT consulting MSP, had an issue with its current billing software. The software had many limitations that were cumbersome for new clients. In addition, their previous provider also charged high monthly costs and transaction fees. 

Bill Perkins, WJP’s President & CEO, met with the FlexPoint team at an event, and he liked FlexPoint as a viable solution. The switch would help them improve their payment processing and was also cost-effective.

They transitioned to FlexPoint, utilizing the automated invoicing and custom-branded payment portal. As a result, WJP Technology increased its processing speed by 3x. Clients find it easier to pay using the secure payment processor, improving WJP’s cash flow. 

Using FlexPoint, they could automate their payment system and simplify their accounting processes. FlexPoint could also seamlessly integrate with their existing billing tools, such as QuickBooks.

The outcome?

This allowed WJP Technology Consultants to see a 30% increase in AutoPay usage and reduce costs by 15%.

5. SkyCamp

SkyCamp, an Ohio-based MSP, struggled to manage multiple payment processing platforms to meet their billing needs. They wanted more centralized billing software to integrate and automate their billing process.

Dan Illausky, President at SkyCamp Technologies, manually processed ACH payments monthly, which was time-consuming. He spent much time on accounting and reconciliation, which was error-prone and took up valuable time. 

Switching to FlexPoint allows them to integrate their billing processes and use AutoPay. They can now auto-reconcile their books, which saves them about 8 hours of manual labor a month and increases AutoPay by 20%.

The result?

SkyCamp increased its billing efficiency as they were able to fasten payment collection from late clients by 30%.

6. Excellent Networks

Excellent Networks, an El Paso-based MSP, manually sent invoices using ConnectWise and collected payment via check. Clients who paid with a card were forced to pay via QuickBooks, which added to their billing costs and increased overall complexity.  

This process was time-consuming and expensive, as it required them to spend too much money and time on tasks that could easily be automated.  

Excellent Networks switched to FlexPoint. Mark Luna, President at Excellent Networks, could now quickly approve invoices in QuickBooks, which then synced bidirectionally with FlexPoint. This integration saved them about 24 hours a year. Their clients could also use the online portal to view and pay invoices. This transition reduced the time it took to receive payments by 80%. 

The result?

Using a more simplified and integrated invoicing system, they reduced payment time from 25 days to 5 days. They also save above $10,000 annually in credit card fees.

7. Net-Tech Consulting

Net-Tech Consulting, a Texas-based MSP, was frustrated with its manual invoicing system and inconsistent cash flow. The company's president, Zachary Kinder, spent roughly 60 hours yearly on invoicing and reconciliation.

Due to this manual invoicing system, they experienced cash flow inconsistencies. They also spent a large portion of their profit on charges for ACH payments.

Because of this, they moved to FlexPoint, which simplified their payment process using the branded client portal. They also solved the long-standing issue of late credit card payments. Net-Tech started receiving payments 20 days faster and saw invoicing become 80% more efficient. 

The result?

Using automation, they were able to streamline and increase their cash flow. Some customers who usually paid using credit cards could now easily pay using ACH payments, thus saving on processing fees.

8. IT Vortex

IT Vortex, a New Jersey-based MSP, manually sent out links and attached invoices to get paid. This task took them about 5 hours per month. Also, their clients had to leave IT Vortex’s website to pay invoices through PayPal, which was often confusing, and some clients were suspicious of fraud or spoofing risks.

This system affected their relationship with large clients because the clients had to pay considerable fees for large transactions.

They partnered with FlexPoint to implement a secure, passwordless client portal where clients can pay directly. This enabled IT Vortex to increase payment speed from 2x to 30x and shorten its payment cycle by 30 days. 

The result?

IT Vortex improved its cash flow and, due to FlexPoint's transparency, saved about $15,000 monthly on invoices. They also saved about 60 hours annually on manual invoicing and reconciliation.

9. TAZ Networks

TAZ Networks, a Metro Detroit-based MSP, wanted to reduce the time its accountant spent invoicing and logging past-due receivables. To this end, they used a system that created a backlog of past-due payments and invoices. 

Clients couldn’t find their invoices and were sending emails, which was overwhelming for their accounting team. 

They moved to FlexPoint and leveraged the customizable client portal, which made invoicing and following up on past-due accounts more straightforward and faster, especially for large clients. With this, they could decrease past-due invoices from about eight months to one month. 

This allowed TAZ Networks to reduce accounts receivable aging by fourfold and invoicing time by 30%.

10. Tomorrow’s Technology Today

Tomorrow’s Technology Today, an Ohio-based MSP, faced billing disruptions when their previous payment platform shut down unexpectedly. This caused delays in payment collection and cash flow instability, making it difficult to manage operations smoothly.

By switching to FlexPoint’s automated billing platform, they reduced invoicing time by 30 minutes per invoice, improved cash flow by 5% by decreasing outstanding accounts receivable, and provided clients with a seamless, secure payment experience.

The results? 

Faster payments, improved cash flow, and increased efficiency, thus allowing the company to maintain steady revenue and enhance client satisfaction.

11. Pileus Technologies

Pileus Technologies, a Kansas-based managed service provider, faced billing challenges as prospective clients hesitated over substantial upfront costs for IT services, hindering customer acquisition.

By implementing FlexPoint's automated payment processing and one-click financing, Pileus Technologies reduced payment processing times by 80% and attracted 5% more new customers through flexible financing options.

The outcome? 

Streamlined billing operations, improved cash flow, and expanded client base, enabling the company to focus on growth.

12. Dega Systems

Dega Systems, a managed service provider with a 23-year track record, faced billing inefficiencies that led to increased costs and time consumption. Their existing payment platform was costly and lacked client access to invoicing information, resulting in frequent inquiries and reduced operational bandwidth.

By adopting FlexPoint's automated billing platform, Dega Systems reduced monthly invoicing costs by 15% and saved 36 hours annually on invoice management. 

Additionally, 10% of their clients adopted AutoPay, enhancing payment predictability.

The outcome? 

Improved billing efficiency, better cash flow, and increased client satisfaction, allowing Dega Systems to focus more on growth initiatives.

13. Limetree Labs

Limetree Labs, a professional IT service provider, faced billing complexities due to each client's unique invoicing requirements. This led to time-consuming processes and potential security vulnerabilities with email-based payments.

By adopting FlexPoint's secure payment portal, Limetree Labs enabled clients to view, manage, and pay invoices autonomously, reducing administrative tasks. 

Features like AutoPay and invoice reminders allowed for tailored billing, automating processes, and enhancing efficiency.

The outcome? 

A 50% reduction in invoice processing time, a 30% boost in operational efficiency, and millions saved through improved client retention.

14.  Pro IT

Pro IT, a high-growth MSP in the American Northwest, faced billing inefficiencies due to a cumbersome payment platform. Clients often struggled to access their payment portals, leading to frequent support requests. Additionally, high credit card fees were eroding the company's profits.

By implementing FlexPoint's automated billing platform, Pro IT introduced a more intuitive client portal with passwordless sign-in options, reducing client support needs. The platform also offered flexible payment methods, allowing clients to choose between credit card or ACH payments without impacting Pro IT's fees. Furthermore, FlexPoint's built-in financing options enabled Pro IT to offer customized payment plans for large projects.

The results? 

Pro IT saved over 160 hours monthly, reduced credit card fees by 60%, and achieved an annual savings of $70,000.

15. Fort Point IT

Fort Point IT, a California-based MSP, faced billing inefficiencies due to an inadequate payment portal that frustrated clients and led to frequent support requests. This resulted in increased overdue invoices and significant time spent by staff on collections.

By implementing FlexPoint's automated billing platform, Fort Point IT introduced a user-friendly payment portal with secure, one-time code access, reducing client support needs—the adoption of AutoPay by the majority of clients further streamlined payments.

The results? 

The MSP experienced a 65% reduction in overdue payments, 80 hours saved monthly on billing operations, and less than 5% of receivables past due, leading to improved cash flow and operational efficiency.

The FlexPoint Advantage: Empowering MSPs Through Billing Efficiency and Accuracy

This section summarises FlexPoint's main advantages based on the success stories provided. 

It emphasizes FlexPoint’s strengths in improving efficiency, accuracy, and financial health.

a. Billing Automation for Greater Efficiency

Manual invoicing is time-intensive and prone to errors, with studies revealing a 12.5% error rate and 80% higher effort than automated solutions. 

MSPs can enhance efficiency using FlexPoint Autopay to set up automatic payments for recurring clients. In addition, invoices can be automatically generated and sent at the appropriate time without human interference.

Also, FlexPoint's integration capabilities ensure that data is automatically updated across all platforms, eliminating the need for manual reconciliation. 

Similarly, you can set up automated reminders to be delivered at preferred intervals, like daily or weekly.

By automating billing processes, you can achieve faster payments and increased operational efficiency while significantly cutting administrative workload.

b. Improved Client Satisfaction

According to Microsoft Dynamics 365, 95% of satisfied clients remain loyal to a brand, making precision and clarity critical for your business growth. 

Accuracy and transparency in billing are essential to build trust, improve client relationships, and minimize disputes with your clients. 

The FlexPoint platform helps with regular invoice audits, transparent reporting tools, and promotes clear client communication. This allows clients to understand their financial obligations, leading to fewer misunderstandings and more timely payments. 

Also, access to billing information through a self-service portal further enhances the client experience by offering real-time updates and payment flexibility.

By prioritizing accuracy, clarity, and accessibility in billing using FlexPoint, MSPs can create a seamless payment experience that enhances overall business success.

c. Improved Cash Flow and Financial Health

With automated follow-up systems, FlexPoint can significantly help you improve your cash flow and reduce Day Sales Outstanding (DSO).

Automation of recurring payments creates a reliable and predictable income stream. FlexPoint improves cash flow predictability by automating your billing process, enabling better planning and financial stability.

More so, FlexPoint's AutoPay feature automates client invoice payments, improving cash flow predictability and reducing unexpected delays.

The platform also provides real-time financial analysis, giving you greater visibility into their cash flow. This allows you to manage finances more effectively and make informed decisions about future investments or expansions.

By reducing payment friction and delays, FlexPoint strengthens financial health and promotes long-term client trust and loyalty.

d. Scalability and Support for Growth

As MSPs scale, they often face challenges managing more invoices and payments. 

FlexPoint automates crucial financial processes, from generating invoices to collecting payments, reducing manual workloads, and ensuring accuracy. 

This type of automation is critical for handling high transaction volumes without additional administrative staff.

FlexPoint also offers access to working capital solutions, allowing you to expand your operations without being constrained by operating revenue alone. 

Ultimately, you can expand your services confidently, knowing that the payment system can adapt to changing needs.

Conclusion: Join the Growing List of MSPs Thriving with FlexPoint

This article explains how FlexPoint’s automated billing solutions have proven transformative for MSPs, enabling them to streamline operations, reduce manual workloads, and enhance cash flow while improving client satisfaction. 

FlexPoint demonstrates its ability to drive efficiency, accuracy, and scalability through real-world success stories, empowering MSPs to achieve sustainable growth and financial health.

With features like AutoPay, client portals, and real-time tracking, FlexPoint empowers you to optimize financial health, reduce administrative overhead, and focus on growth and exceptional client service.

FlexPoint’s billing software can also transform your operations by automating invoicing, improving cash flow, and enhancing client satisfaction through its features. 

Like the success stories mentioned above, FlexPoint has empowered MSPs to achieve remarkable results, including streamlined billing efficiency, enhanced accuracy, and improved client satisfaction. 

FlexPoint is a trusted, reliable solution that supports growth and ensures financial stability for MSPs by automating processes, accelerating payment cycles, and providing transparency through client portals.

Ready to take your MSP’s billing operations to the next level? 

Discover the power of FlexPoint and see how our solution has helped countless MSPs enhance efficiency, client satisfaction, and financial health. 

Schedule a demo today to experience the FlexPoint difference and start your journey toward streamlined billing success.

Additional FAQs: FlexPoint MSP Billing Software

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