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Why Client Service Is Important for MSPs

Managed Service Providers (MSPs) play a critical role in powering the IT infrastructure for millions of businesses globally. While MSPs leverage technology to provide critical services like cybersecurity and network management, at their core MSPs are a services based business. Like many service based businesses, providing excellent client service is a key component of building and running a successful MSP.

While it may be obvious to most MSPs that success is often tied to exceptional client service, often the focus on providing an exceptional client experience does not extend to all aspects of an MSP’s business.

The Importance of Providing Exceptional Client Service When It Comes to Billing

MSPs often overlook a critical aspect of their client relationship when it comes to proving great client service: billing. Most businesses want to have the flexibility to pay invoices with multiple payment options and also have convenient way to pay.

When it comes to invoicing and billing, it is important for MSPs to send invoices to clients on a consistent and programmatic schedule so that clients have a clear understanding of expectations. Similarly, providing multiple methods of electronic payment, including credit cards and ACH are critical to ensuring a smooth client experience.

Most importantly, MSPs need to provide a centralized location for clients to handle all aspects of billing and paying invoices. Providing a centralized location for clients to access invoices and make payments has the benefit of improving the the client experience but also reducing the time and resources needed to address billing questions from clients.

How Flexpoint Makes It Easy for Clients to Pay

FlexPoint is a payment processing solution that makes it easy for MSP clients to pay their bills. It provides a client-facing portal that is simple and easy to use. Clients can log into the portal to view their invoices, make payments, and manage their account information including setting up autopay.

The portal is designed to be intuitive and user-friendly, with clear instructions and easy-to-use navigation. Clients can choose from a variety of payment options, including credit card, ACH, and financing. FlexPoint also provides automatic payment reminders and notifications to help ensure that clients pay on time.

With FlexPoint, MSPs can improve the client experience and ensure that their clients receive the same level of service that MSPs provide when it comes to security and other critical infrastructure. Reach out to learn more how MSPs can not only improve the client experience with FlexPoint, but also improve their cash flow.